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Delivery

Free delivery when you spend £79 and over.

*Exceptions apply to large items being delivered to non-UK mainland locations
SMALLER ITEMS

Small Item costs are based on order value and are calculated as follows:

  • <£20 are £1.99
  • £20 - £50 are £2.99
  • £50 - £79 are £3.99

    • Smaller items are usually delivered within 5 working days, Monday to Saturday, 7.30am - 6pm. Some couriers may deliver slightly earlier or later.

    Once your item has left us, we’ll send you an email with tracking information.

    Couriers we use for standard deliveries include Royal Mail, Parcelforce, Hermes, DHL and DPD.

    LARGER ITEMS

    Larger items, including pianos, keyboards and other larger musical goods, will either be delivered by a Biggars Music van or one of our approved suppliers. Some items may be dispatched directly from our suppliers to speed up the processing time of your order.

    We cover the majority of the mainland UK, if your order is outside of Central Scotland then we will use one of our specialist Pallet Courier Companies. Tracking information will be supplied if and when it becomes available but our couriers do not currently offer a delivery time window.

    Our customers have the ability to select a delivery day and change delivery day after despatch via contacting the courier direct. We are also always here to help should you need to change delivery days or times, if you need us.

    Standard delivery during the current COVID-19 Pandemic via ourselves or one of our 3rd party couriers extends to a driver only policy, which means the following:
    • The Item will be delivered to the ground floor door step only and we or our partners will not enter your property.
    • If your property has a number of steps to the front door, the item will be delivered to the ground at the base of the steps.
    • Our couriers and ourselves cannot deliver up any steps without prior arrangement. This can be done but will incur a further cost as a more specialist courier will need to be used. 
    Timescales on Pianos, Keyboards and Digital Pianos

    On all larger in stock items such as digital pianos and keyboards, we aim to deliver within 7 working days. If an Item is listed as out of stock, please get in touch prior to purchase for an estimated time of arrival. For Acoustic Pianos that are in stock the timescale is 14 - 21 days, this is because:

    1. We have to fully inspect the piano and polish it.
    2. One of our highly qualified technicians regulates, voices, tunes and adjusts your piano to bring it to the perfect pitch.
    3. We have to use a very specialist Piano delivery company during the current pandemic who guarantee complete safe and contact free delivery who have a lead time of about 10 days right now. 
    Other General Delivery Information

    Standard delivery and FREE delivery charges displayed apply to most U.K. Mainland addresses. Deliveries to Northern Ireland, UK non-mainland and Highland addresses may incur a surcharge. We will contact you should this be the case following the receipt of your order.

    All deliveries     will require a signature as proof of delivery, this can be by anyone at the delivery address and does not need to be the person who has ordered and paid for the goods. This is required as proof the item has arrived safely at the delivery address as requested.

    Any estimated delivery times for out of stock items that we give are intended as a guide only and we will provide information based on the information given to us by our suppliers. 

    Some products may use alternative couriers to the ones listed above.

    Whilst every effort will be made to deliver items within the timescales we have provided this cannot be guaranteed, but rest assured we will always do our best to ensure we get your order to you within the timescales indicated on your order.

    Customer care is very important to our company     and getting your order on time is our priority. Should something go wrong with a delivery we will do our utmost to keep you informed and rectify any issue with empathy, consideration and to your complete satisfaction.



    DIGITAL PIANO DELIVERY SERVICES


      

    BASIC DELIVERY

    This is our free option and the fastest. (subject to stock) This option involves a courier delivering the piano on a pallet. It will be delivered at street level to your front door but cannot be delivered up any steps and will not be delivered into your home. We highly recommend having someone assist you with moving the piano as the boxes are large and heavy. You will be responsible for building the piano and disposing of all packages. 


    STANDARD DELIVERY

    This option is done by either ourselves or by a specialist piano courier. They will deliver the piano into your home to the room of your choosing. It will be delivered in it's box and will require self assembly. You will be responsible for removing the packaging and disposing of it. If the box will not fit into the room or up the stairs, the company will remove individual components and place them in the room. You will still be responsible for assembly and disposal of all packaging. This service can generally be timed to suit you, but this is not a guarantee. You will be provided with a 2 hour delivery window by ourselves or the piano courier.


    PREMIUM DELIVERY

    Our premium delivery service is all inclusive and one of our most popular options. Ourselves or a specialist courier will deliver the piano at a time to suit you. We will deliver it to the room of your choice, assemble the piano and test it, and we will remove and recycle the packaging. You can sit back, relax and within 15-20 minutes you'll be playing your piano. We'll even assemble the stool for you if you bought one!

    **Please note that these services and prices apply to UK Mainland only, and not all services will be available in all regions of the UK. Islands will incur ferry costs at your expense.